The American Hotel Lodging and Educational Institute (AHLEI) is a universally-recognized leader in hospitality certification which supports and encourages the certification of hospitality professionals which includes the areas of hotels, food and beverage establishments, spas, trainers, hospitality educators and hotel suppliers, among the many facets of tourism and hospitality.
In the Philippines, Asia World Hospitality is offering AHLEI certification programmes for managers and executives of the hospitality industry on the areas of revenue, sales and administration via their highly-regarded study materials and exams.
The Certified Hospitality Revenue Manager (CHRM), one of the two certification programme for managers, is designed for revenue managers who must exhibit effective management expertise, practical forecasting techniques and sound judgement.
The other half of this is the Certified Hospitality Sales Professional (CHSP) designed for sales professionals to help them develop and strengthen their capabilities on marketing and revenue management, as well as their interpersonal skills.
These two programmes under the umbrella of managerial certification of AHLEI is considered a prestigious certification that forms the elite group of hospitality professionals around the globe. The certification is globally recognised that validates the skills and credentials of the industry professional wherever he is stationed. It acknowledges that both education and experience contribute to the high level of expertise, thereby providing you with information on current trends and latest hospitality protocols; as well as serving as leverage in current and future opportunities.
Skills, Tasks and Results Training (START) is a training resource and foundation for Hospitality Skills Certification for five industry professions namely: front desk representative, restaurant server, guestroom attendant, maintenance employee and kitchen cook. START provides the skills and knowledge training objectives with performance assessments to achieve success and recognition for the job.
AHLEI’s wide range of certification and training programmes will suit the needs of the local hospitality and tourism industry to upgrade their competencies to be at par with the international standards. The professional certification from AHLEI is a highly-respected distinction of professional excellence for the hospitality industry.
Asia World Hospitality will be holding a series of CHE workshops and first CHA workshop in January 2017.
You too can join in these coming events early next year. Click here to contact AsiaWorld Hospitality now!
Program Highlights: AsiaWorld Hospitality offers customizable mystery shopping programs
AsiaWorld Hospitality, an emerging hospitality firm provides customer service analysis through its mystery shopping program across the Philippines. Its mystery shopping services grants the clients access to the “eyes and ears” of the customers, analyzing the vital relationships between guest experiences, operational efficiency and employee behavior.
It employs a distinct method for gathering detailed and unbiased feedback from the customers that is used to measure, monitor and maintain operational standards within an organization. This, in turn, gives the clients an accurate picture of the level of service that the customers are experiencing. AsiaWorld Hospitality seeks to help brands improve conversion through customized mystery shopping programs, believing that a successful customer experience must be consistently aligned an organization’s vision with customer expectations.
The mystery shopper reports are used by businesses to recognize star performers, determine training needs, monitor whether procedures are being followed, identify missed sales opportunities and even, in some cases, as one factor in determining raises and bonuses.
For more information, you may log on to our website at asiaworldhospitality.com or please email us at firstname.lastname@example.org or you may call on 63 2 5567994 or +63 917 523 2128
Contact person: Margarita “Machi” B. Borja
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LinkedIn: Asia World Hospitality