Department of Tourism Region XI in collaboration with Asia World Hospitality – American Hotel and Lodging Educational Institute (AHLEI) conducted two workshops for 60 participants from the key areas of guest service and lodging security.
AWH conducted the Certified Guest Service Professionals Workshop for 30 participants from different hotels, resorts and spa, with Marjorie Lucero-Antonio, former UP Asian Institute of Tourism professor, facilitating the said workshop. The CGSP is a comprehensive program designed to mold guest service professionals with the skills to engage with their guests to provide memorable experience.
AWH also facilitated the Certified Lodging Security Officer workshop with 30 attendees consisting of hotel owners, heads of security, public safety officers, tour guides and hotel managers, among others. Ret. Col. Job Nolan Antonio, former president of FBI National Academy Associations, conducted the workshop.
These workshops are part of the region’s initiative to professionalize its hospitality sector, beginning with the industry’s frontliners. In September 2017, the Department of Tourism in Davao and nine program beneficiaries signed a memorandum of agreement that seeks to upgrade the tourism industry through the Tourism Industry Skills Program (TISP).
While a relatively safe region, Davao has long been included in the tourism alerts of foreign countries, restricting visits to the area and further reducing tourism revenues. The service professionalization initiative of Davao is designed to tap into the human resource potential of the region, elevating the service industry to become world class. This is also aligned with the region’s aggressive tourism promotions strategy, ensuring that a host of trained service-oriented professionals from the hospitality sector can contribute to the economy and sustain the tourism industry.
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